Category HELP&INFO

Delivery & Tracking

Our custom-made dolls are carefully crafted and delivered to your doorstep within an average timeframe of 2-3 weeks from the date of order placement. Each doll undergoes thorough quality testing before shipping. Once the package is dispatched, you will receive…

What if I received a damaged package?

Each doll is carefully packaged and sent out. However, if you received a package that was damaged seriously and your doll arrived irreparably damaged, call Fedex at 1-800-GO-FEDEX or UPS at 1-800-742-5877 to open a damage claim, then email us…

Video and Photo Feedback

After you place an order, we begin the process of casting and assembling the head and body of your doll. Once this process is completed, we will provide you with video and photo feedback via email. After receiving your confirmation…

Payment Methods

PayPal: Checkout securely and make a payment through PayPal. All major credit cards are accepted. Bank Transfer: Alternatively, you can choose to make a payment with bank transfer, which can be completed after checkout. We will provide you with all the…

Can I custom my doll by myself?

We offer two types of customization services: head customization and body customization. We also provide a choice of three materials: TPE, silicone, and red wax. The customization process consists of two parts: computer modeling and model production. Once we have…

Can I apply makeup to my doll?

Yes, of course. Most of our dolls already have permanent makeup on and are not easy to fade. But you still can apply your desired makeup on the top of original makeup to your doll. If you want use makeup remover,…

Do you offer discreet shipping?

Firstly, Realing guarantees that no customer information will be disclosed or shared with any third party. We make sure that your information is secured. Secondly, all our packages are in  discreet shipping, without any labeling or indication of the contents on…

How do I make my doll standing?

When purchasing our dolls, you can choose whether if you want to add three support bolts on the soles which allow the doll to stand unassisted. However, the downside is that the nails themselves can cause wear and tear to…

How to attach the penis? 

Realing has varieties of realistic penises which you can choose in doll options. All of our penises are replaceable. Apply a portion of personal lubricant or sex gel and simply insert the suction cup part inside the hole on the…

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